Delivery or Pick-up


We take as much pride in shipping as we do in creating our products. Each shipment is handled personally and with the utmost care, and is specially packaged to ensure it arrives in perfect condition. Upon request, we can also include a complimentary gift card with a personal message.

Currently, we only deliver within the Hong Kong SAR (excluding Outlying Islands and remote areas). Should you wish to deliver your order to multiple locations or partially, please place your order separately.

Delivery may be delayed if a typhoon signal No.8 or above is hoisted or a black rainstorm warning is in effect. In this event, we will contact you by phone or email the following business day to arrange for an alternative delivery time.

Delivery Hours: Monday to Saturday 10:00 am - 1:00 pm; 2:00 - 5:00pm.

Delivery Charges:
Hong Kong Island HKD 220
Kowloon / South Hong Kong Island HKD 300
New Territories HKD 400
Airport / Tung Chung HKD 650
Discovery Bay HKD 780


Collect in Store

Orders may be collected at The Mandarin Cake Shop or bouquets at the flower shop at Mandarin Oriental, Hong Kong.

Delivery and Pick-up Hours of The Mandarin Cake Shop:
Daily:         7:30 am – 9:00 pm

Opening Hours of The Mandarin Flower Shop:
Monday to Saturday:        9:00 am – 6:00 pm
Sunday & Public Holiday: Closed

Please allow 24 to 48 hours for order processing. Customers will be notified via email or by telephone when the order is ready for collection.