FAQ

How do I make a purchase?

Shop and select your preferred types and quantities of the items and click ADD TO CART. Once you are ready for checkout, click on the shopping bag icon on the top right corner of the screen, fill in your information and select delivery or pickup options. Once your have completed the order, we will process it within 24 hours.

 

Do I need to create an account to place an order?

You can shop at hongkong.mandarinorientalshop.com without creating an account.

 

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.

 

What payment methods can I use?

Currently online payment is accepted via VISA, MasterCard, American Express and China UnionPay.

 

When will my credit card be charged?

Your credit card will be charged at the time of purchase.  This purchase will appear on your credit card monthly statement.

 

Which countries do you deliver to? Do you have different rates for different areas?

Currently, we only deliver within the Hong Kong SAR (excluding Outlying Islands and remote areas).
For information on delivery charges, please refer to "Delivery or PickUp" section.

 

Can I deliver my order to multiple addresses?

We can deliver one order only to one address. If you wish to deliver to multiple addresses, please place separate orders for each. 

 

Can I change my order once it has been placed?

Refund, cancellation or changes to orders will not be accepted upon order confirmation.