Delivery or PickUp
We take as much pride in shipping as we do in creating our products. Each shipment is handled personally and with the utmost care, and is specially packaged to ensure it arrives in perfect condition. Upon request, we can also include a complimentary gift card with a personal message.
Currently, we only deliver within the Hong Kong SAR (excluding Outlying Islands and remote areas). Should you wish to deliver your order to multiple locations or partially, please place your order separately.
Delivery may be delayed if a typhoon signal No.8 or above is hoisted or a black rainstorm warning is in effect. In this event, we will contact you by phone or email the following business day to arrange for an alternative delivery time.
Delivery Hours: Monday to Saturday 10:00 am - 1:00 pm; 2:00 - 5:00pm.
Hong Kong Island HKD220
Kowloon / South Hong Kong Island HKD300
New Territories HKD400
Airport / Tung Chung HKD650
Discovery Bay HKD780
Collect in Store
Orders may be collected at The Mandarin Cake Shop or bouquets at the flower shop at Mandarin Oriental, Hong Kong.
Opening Hours of The Mandarin Cake Shop:
Mon – Sat: 8:00 am - 8:00 pm
Sunday : 8:00 am - 7:00 pm
Opening Hours of The Mandarin Flower Shop:
Mon – Sat: 9:00 am - 6:00 pm
Sunday & Public Holiday: Closed
Please allow 24 hours for order processing. Customers will be notified via email or by telephone when the order is ready for collection.
Terms and Conditions
Orders placed online are processed daily from Monday to Sunday with an order confirmation sent within 24 hours.
Merchandise is non-refundable and is not for re-sale or other commercial purposes.
No exchange for purchases of food products and gift certificates.
Delivery may be delayed if a typhoon signal No.8 or above is raised or a black rainstorm warning is in effect. In this event, we will contact you by phone or email the following business day to arrange for an alternative delivery time.
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.