We handle our products with the utmost quality and care to ensure that they are delivered in the best condition. If, for any reason, your order is damaged or defective upon receipt, simply follow our Return Procedures and return them to us for a courtesy replacement.
We accept return and exchange for all products except the following:
Any product returned more than 14 days after receipt
Any product that has been opened or used
Any discount, clearance, sale products or giveaways
Any food products and gift certificates
In the event of dispute, Mandarin Oriental, Hong Kong reserves the right to make the final decision.
To return or exchange purchases, please contact us with the following information:
- Order number
- Date of arrival
- Condition of item at time of arrival
- Detailed explanation of the issue
- Your contact details
- When and how you would like to have your replacement