Mandarin Club Sandwich

Terms & Conditions

• All orders are subject to availability and confirmation.
• An order is considered confirmed only after successful payment and receipt of an order confirmation.
• Cafe Causette reserves the right to decline or cancel an order if an item becomes unavailable. In such circumstances, the guest will be contacted accordingly.
• The available pick-up time from 11:45am to 10:30pm.
• Guests are requested to collect their orders at the confirmed pick-up time stated in the order confirmation.
• Guests may be required to present their order confirmation or order number upon collection.
• Delivery service is available only within designated delivery areas in Hong Kong.
• Available delivery times, delivery areas and applicable delivery charges will be indicated during the ordering process.
• The guest is responsible for providing a complete and accurate delivery address and contact telephone number.
• Delivery times are estimates and may be affected by traffic conditions, weather, building access restrictions or other circumstances beyond our reasonable control.
• Guests are requested to ensure that someone is available to receive the order at the designated delivery location and time.
• All food items are freshly prepared and packaged with care.
• For the best quality and food safety, guests are recommended to consume the food promptly upon collection or delivery and to follow any storage or reheating instructions provided.
• Cafe Causette cannot guarantee the quality or condition of food items if collection is substantially delayed or if food is improperly stored after collection or delivery.
• Guests with food allergies, intolerances or specific dietary requirements should inform us before placing an order.
• While reasonable care is taken during preparation, our kitchen handles a variety of ingredients and we cannot guarantee that any food item is completely free from allergens or traces of allergens.
• Guests with severe allergies are advised to contact Cafe Causette directly before placing an order.
• Requests to amend or cancel an order are subject to the status of the order and should be made as early as possible.
• Once food preparation has commenced, amendments, cancellations or refunds may not be accepted.
• Certain promotional, seasonal, festive, customised or advance-order items may be non-refundable and non-cancellable.
• All menu items are subject to availability.
• Product images displayed on the online shop are for reference only. Actual presentation, packaging, garnishes and accompaniments may vary.
• Cafe Causette reserves the right to make reasonable substitutions where necessary due to ingredient availability.
• All prices are stated in Hong Kong Dollars (HKD) unless otherwise specified.
• Applicable delivery charges or other charges, if any, will be displayed before payment is completed.
• Full payment is required at the time of placing an order unless otherwise specified.
  Promotions, discounts and promotional codes are subject to their respective terms and validity periods.
• Unless otherwise stated, promotional offers cannot be exchanged for cash or used in conjunction with other promotions or discounts.
• Pick-up and delivery services may be suspended, delayed or adjusted due to typhoons, black rainstorm warnings, severe weather, transportation disruption or other circumstances beyond our reasonable control.
• Where services are affected, Cafe Causette will endeavour to contact affected guests and make appropriate arrangements.
• Cafe Causette reserves the right to amend these Terms & Conditions from time to time without prior notice.
• In the event of any dispute, the decision of Cafe Causette shall be final, subject to applicable laws and regulations in Hong Kong.
• These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region.